Yes, Click and Collect orders follow the same return process as any other online order.
Whether you collected your order in-store or had it delivered, the return options below apply.
Can I return or exchange my item in store?
You can return or exchange your item at any Connor store, provided that:
- the item is in its original condition
- the swing tags are still attached
- you have a copy of your invoice
Can I return my Click and Collect order online?
Yes, if you’re unable to visit a store, you can return your item to our online warehouse using the returns portal.
For New Zealand returns, please use the NZ Returns Portal here.
Can I exchange my Click and Collect order online?
At this stage, we’re unable to process exchanges through our online store.
If you’d like a different item, we recommend:
- Placing a new order for the item you want
- Returning the original item separately
More information
For full return conditions and eligibility, please view our complete returns policy here.