Why isn't my discount code working?

You can apply your promo code at checkout in the “ENTER PROMO CODE” field before completing your order.

If you receive an error message when trying to apply your code, please review the checks below.


Things to check

1. Entering the code in the correct field

Make sure the promo code is being entered into the box labelled “ENTER PROMO CODE” at checkout.

2. Terms and conditions

Please review the details provided in the email or promotion where you received the code.

In many cases, promo codes:

  • are valid on full-priced items only
  • are not valid on sale items
  • cannot be used in conjunction with other sales, offers, or promotions

3. Validity period

Some promo codes are only available for a limited time. Please make sure your code is still valid and has not expired.


Still need help?

If you’re still experiencing issues applying your promo code, please contact us here and include a screenshot of the error message you’re seeing.

Providing a screenshot will help our team review the issue and assist you as quickly as possible.


Example

📸 You can enter your promo code in the “ENTER PROMO CODE” field at checkout as shown below:

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