How do I return an online order?

We want you to be completely satisfied with your purchase. Below are the available options for refunds or exchanges.
 

In-Store Returns and Exchanges

You're welcome to return or exchange items at any Connor store within 365 days of purchase, provided the following conditions are met:
  • The item is in its original condition
  • Swing tags are still attached
  • You present a copy of the invoice
Find your nearest AU store here.
Find your nearest NZ store here.
 
Please note: Purchases made in-store cannot be returned or exchanged through our online store.
 

Online Returns

If you're unable to visit a store, you can return your item(s) to our online warehouse within 365 days of purchase. Return options vary depending on your location:
 

Australian Customers

Submit your return through our Australian Returns Portal.
 

New Zealand Customers

Use our New Zealand Returns Portal to return your item(s).
 

International Customers

Please post your return to the following address:
 
Toll Global Logistics RFC
Entrance 2, via Innovation Way
Warehouse 5/35 Yarrunga Street
Prestons NSW 2170
Australia
 

Online Exchanges

Unfortunately, we are currently unable to offer online exchanges. If you would like a different size, color, or item, please place a new online order and return the original item for a refund.
 

Full Returns Policy

For more information, please refer to our Returns & Exchanges Policy.

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